2021-10-4

2021-10-4

October 1st ~ 7th is China’s National Day holiday, partial work will resume on October 5th.

2021-10-4

The limited-time offer at 23:00 on October 1st was sold out within one hour. Thanks everyone for your support. We will send out the products you ordered within 30 working days.

2021-10-6 (Beta)

For a single order quantity of fewer than 100 sets, now we can receive HNT as a payment method. For more details please refer to this FAQ topic.

2021-10-21

A local diagnostic page was released today via OTA upgrade V1.14 and V1.1.5.

Enter the LAN IP address of Heltec Indoor Hotspot in the browser to open the local diagnostic page. The current diagnosis page only implements basic functions, because a large number of enthusiastic users need this page eagerly. Beautiful UI is being produced and will be pushed through OTA in the future.

The detailed user manual of this diagnostic page please refer to this document.

2021-10-26

It is very unfortunate to announce that we will stop accepting bank transfers as a payment method for limited-time purchases on our website.

As the bank informed us, wire transfers only support remittance from corporate accounts, not personal accounts. As a result, numerous online and offline orders have yet to be confirmed to the account for such a long period of time.

We sincerely apologize for the inconvenience.

In the meantime, We will also make an effort to contact customers who have already paid by bank transfer for a refund as well as negotiate for any other payment options. For these customers who adopt the new payment method, we will guarantee the originally planned delivery time.

2021-11-1

Suspend the use of HNT as a payment method. Accept USDT as a payment method.

Because the price of HNT fluctuates so much that we often encounter situations like this: For example, yesterday the price of HNT was 22 US dollars, but today suddenly reached 30 USD, then the customer who paid $22 yesterday asked for a refund. After the refund was completed, then placed an order again and traded at a price of $30.

This situation will greatly increase our workload, so we changed to accept the more stable USDT as the payment method.

2021-11-4

Recently, some customers reported that the machine only has the white LED light and the power light on. In this state, the machine cannot connect to Bluetooth, and some functions of the miner may not work properly, etc. Some functions hang.

The main reason for this situation is that the power source of Heltec Indoor Hotspot was forcibly cut off (unplug the power cord directly), resulting in garbled characters in the miner-related configuration files stored in the eMMC. If you encounter this situation, please ensure that the Heltec Indoor Hotspot’s network and power are normal, and send the Heltec Indoor Hotspot’s name or Mac address to support@heltec.cn, then our engineers can help you fix this problem remotely.

We have dealt with this kind of problem in the update file, but that still can’t completely prevent the file damage caused by forced power failure, so if you need to shut down, please press and hold the power button, do not directly unplug the power cord!!!

2021-11-6

After the V1.1.7 patch was released this morning, many machines have been synchronizing, disconnected, etc. This is because Heltec Indoor Hotspot downloaded the latest blockchain mirror from the latest URL and is synchronizing.

Don’t worry, all you can do is wait for the synchronization to complete.

2021-11-19

As the cost of chips, components, materials, and so on has risen dramatically, the price of the Heltec Indoor Hotspot will rise by 40 US dollars beginning November 25th, bringing it from 459 USD to 499 USD (retail price). Please keep yourself up to date.

2021-11-29

As the Helium network becomes more and more popular around the world, the block height continues to increase. Recently, we have received a lot of feedback from customers about the slow synchronization of the blockchain, which will lead to problems such as the reduction of the entire hotspot activity. In response, we have launched an OTA update of version V1.2.4 to solve this problem.

After this update is activated, please observe your devices more. If you still have any questions, please feel free to contact us.

2021-12-15

Regarding the receiving sensitivity of some devices, we have been attaching great importance to it recently and have been doing related tests and experiments. Compared with other miners using SX1302 chipset, SX1308 has the following differences:

1. The receiving sensitivity of SX1308 is lower than that of SX1302;
2. In the reference design of SX1308, the FEM chip used is SE2435L, while the recommended FEM of SX1302 is SKY66420-11. The SE2435L has lower amplification gain and higher noise figure;
3. SX1308 will generate a lot of heat during operation, this will cause the center frequency shift.

Combining the above reasons, the receiving sensitivity will be about ~5dB lower than other machines using the SX1302 version. Antennas and coaxial cables may affect the overall receiving sensitivity.

Why should we choose SX1308?

We started preparing for the Helium project in April 2021. Under the circumstances at the time, SX1308 was the least likely to be out of stock.

solution:

  1. We will incorporate the temperature drift into the RSSI calculation in the V1.2.8 update;
  2. We are developing and testing filters and two-way signal amplifiers that can be used to correct the problem. This device can correct the inherent deficiencies of SX1308 in hardware;
  3. Starting from December 2021, this problem has been improved on newly produced miners;
  4. We are applying for a new generation of Hotspot based on the SX1302/3 baseband chipset.

If you have any questions about such issues, please send an email to xiaohong@heltec.cn for feedback and consultation. Your data and feedback are very important to us.

2021-12-23

With the Heltec Indoor Hotspot’s rising exponentially global demand, we at Heltec are pleased to announce our latest distribution partnership with the companies listed below, which will serve independent Heltec Hotspot retailers in their respective areas.

The names of distributors:

All of these corporates are IoT device and communications value-added vendors who are identified as strong and highly regarded leading firms. Their product portfolio includes diverse and proven solutions from industry-leading global resellers. Their success is based on their ability to form strong partnerships with suppliers that result in positive outcomes for clients. They all operate in their respective regions, ensuring that they can provide a solid combination of international expertise and local knowledge. Their local warehouse footprint enables the depth of capability, putting Heltec in an excellent position to manage and deliver projects for our customers.

To successfully increase the brand awareness in the Australian, Asian, and European markets for growth sales, as well as providing services such as optimal installation and maintenance of the hotspot both face to face and remotely, we recommend that you directly inquire and purchase from those distributors outlined above.

2021-12-24

Submit a set of external noise filter request channels for free has been opened: https://heltec.org/request_filter/

2021-12-29

Our free lottery for Heltec Indoor Hotspot is about to begin, dear customers. Please take an active role and share in the festival’s joy.

https://heltec.org/product/hotspot-lottery/

2022-1-22

Respected customers

Hello. To improve regulation of hotspot device layout, the helium official community recently implemented a series of management measures, including restrictions, prohibiting the use of equipment previously provided by a variety of equipment suppliers with known issues.

Additionally, we have initiated an investigation into the aforementioned irregularities. We discovered a large number of violations in previously manufactured CN470 devices, which is not what we wanted to see. To ensure compliance with Helium The People’s Network’s guidelines and to safeguard the interests of our customers. We have decided to suspend the manufacture of new CN470 devices.

We welcome everyone’s active supervision in order to maintain the health and stability of the Heltec community.

2022-2-25

Dear Sir or Madam, we appreciate your continuing support of Heltec as we strive to provide our customers with an improved product experience. we’ve also optimized our product delivery cycle in the new year; beginning February 25, new orders will be eligible for expedited delivery, with a three-week turnaround. Please contact our sales team immediately as quantities are limited.
Customers who have previously placed an order are also entitled to an earlier release date, though the precise date is dependent on our shipping notice.

2022-4-22

Helium has officially disabled the V1 API, and devices that were not activated prior to April 18 may be unable to activate or update the miner image. We will distribute targeted updates to these devices to address this issue.

However, a very small percentage of devices may be unable to receive our push notification due to network issues, etc., or there may be a problem with the miner version not being updated; in this case, please contact support@heltec.cn.

2022-4-22

We’ve recently received a flood of inquiries about light gateways, furthermore, we’ve found that misconceptions pertaining to the light hotspot arising from people listed below:

To begin, Helium has publicly stated its intention to release a light gateway in early May, which we can interpret as a software-based light gateway. In terms of hardware, it is identical to the current full gateway, but it incorporates the following two major software features:

1.Block synchronization is no longer required;

2.Removed the relay status (a public IP address is no longer required);

That is, for a period of time in the future, the so-called light gateway will continue to manage the hardware configuration and run the light gateway’s software. We have completed the necessary tests and will push the automatic upgrade package following the official open update for helium.

And because everyone is interested in the light gateway at the hardware level (because it is less expensive and easier to deploy), based on the progress of the 2022 Status tracker: HIP19, no manufacturer has yet completed all of the light gateway’s certification requirements, implying that the hardware version of the light gateway should be opened only after the software is completely stable.

We are fully prepared to open the sales channel for this version of the light gateway (HT-M7603) immediately upon the official release of Helium.

2022-4-27

Heltec Applications is now available! Which is divided into two components: a mobile application and a web management platform. If you have any feedback, comments, or ideas regarding your experience with this application platform, we invite you to share and discuss them seperatively here below.

1. Heltec Maker APP discuss

2. Hotspot Web Management Platform discuss

2022-6-24

In addition to submitting an application for Helium, we have also published product information on our official website for the sole purpose of promoting our products and familiarizing everyone with them, and not for pre-sale purposes.
1.Full hotspot.
2.Light hotspot.

2022-7-5

The Heltec is excited to announce its limited-time offer to you. You can have and set up a hotspot for your own by purchasing items from our website. all the hotspot are sold in stock. Hurry up. If it’s gone, then you will be alone.
Purchase link: HT-M2808.

2022-8-3

Dear Customers, Our customers are unable to ship their items on time as a result of the Heltec staff being quarantined at home due to the Corvid epidemic. It has caused significant disruption for everyone, and we sincerely apologize to you all. At the same time, as a thank you for your long-term support, we offer consumers a 30% discount on all products! please contact our sales person to get the coupon before shopping.

Sales representative email: sale6@heltec.cn
Coupon valid period: August 1- August 31.  Coupon amount: 100.

2022-9-9

Dear Customers, Due to the corvid epidemic, our customers are unable to ship their items on time. It has caused significant disruption for everyone, and we sincerely apologize. When the lockdown is lifted, we will notify you immediately.

2022-9-30

Dear Sir or Madam, we appreciate your continuing support of Heltec. Our office will be closed from October 1st to October 7th for the Chinese National Day Holiday. For emergency services, please contact support@heltec.cn for help. new orders will be available and the delivery will be resumed from the 8th. sincerely wish you a happy National Day.

2022-10-18

Welcome aboard, Heltec! We’re thrilled to launch Heltec Products Selector, a new product selection feature for our website. This feature facilitates your navigation to our pages and selection of the products you require.

A complete line of ESP32 and Cubecell has been upgraded to the latest version, and some new LoRa Node Mudules is now for sale!!!

To celebrate, we are also providing 10% off coupons to our customers who use the coupon code:

EQAFX5U7