2021-10-4

2021-10-4

October 1st ~ 7th is China’s National Day holiday, partial work will resume on October 5th.

2021-10-4

The limited-time offer at 23:00 on October 1st was sold out within one hour. Thanks everyone for your support. We will send out the products you ordered within 30 working days.

2021-10-6 (Beta)

For a single order quantity of fewer than 100 sets, now we can receive HNT as a payment method. For more details please refer to this FAQ topic.

2021-10-21

A local diagnostic page was released today via OTA upgrade V1.14 and V1.1.5.

Enter the LAN IP address of Heltec Indoor Hotspot in the browser to open the local diagnostic page. The current diagnosis page only implements basic functions, because a large number of enthusiastic users need this page eagerly. Beautiful UI is being produced and will be pushed through OTA in the future.

The detailed user manual of this diagnostic page please refer to this document.

2021-10-26

It is very unfortunate to announce that we will stop accepting bank transfers as a payment method for limited-time purchases on our website.

As the bank informed us, wire transfers only support remittance from corporate accounts, not personal accounts. As a result, numerous online and offline orders have yet to be confirmed to the account for such a long period of time.

We sincerely apologize for the inconvenience.

In the meantime, We will also make an effort to contact customers who have already paid by bank transfer for a refund as well as negotiate for any other payment options. For these customers who adopt the new payment method, we will guarantee the originally planned delivery time.

2021-11-1

Suspend the use of HNT as a payment method. Accept USDT as a payment method.

Because the price of HNT fluctuates so much that we often encounter situations like this: For example, yesterday the price of HNT was 22 US dollars, but today suddenly reached 30 USD, then the customer who paid $22 yesterday asked for a refund. After the refund was completed, then placed an order again and traded at a price of $30.

This situation will greatly increase our workload, so we changed to accept the more stable USDT as the payment method.

2021-11-4

Recently, some customers reported that the machine only has the white LED light and the power light on. In this state, the machine cannot connect to Bluetooth, and some functions of the miner may not work properly, etc. Some functions hang.

The main reason for this situation is that the power source of Heltec Indoor Hotspot was forcibly cut off (unplug the power cord directly), resulting in garbled characters in the miner-related configuration files stored in the eMMC. If you encounter this situation, please ensure that the Heltec Indoor Hotspot’s network and power are normal, and send the Heltec Indoor Hotspot’s name or Mac address to support@heltec.cn, then our engineers can help you fix this problem remotely.

We have dealt with this kind of problem in the update file, but that still can’t completely prevent the file damage caused by forced power failure, so if you need to shut down, please press and hold the power button, do not directly unplug the power cord!!!

2021-11-6

After the V1.1.7 patch was released this morning, many machines have been synchronizing, disconnected, etc. This is because Heltec Indoor Hotspot downloaded the latest blockchain mirror from the latest URL and is synchronizing.

Don’t worry, all you can do is wait for the synchronization to complete.

2021-11-19

As the cost of chips, components, materials, and so on has risen dramatically, the price of the Heltec Indoor Hotspot will rise by 40 US dollars beginning November 25th, bringing it from 459 USD to 499 USD (retail price). Please keep yourself up to date.

2021-11-29

As the Helium network becomes more and more popular around the world, the block height continues to increase. Recently, we have received a lot of feedback from customers about the slow synchronization of the blockchain, which will lead to problems such as the reduction of the entire hotspot activity. In response, we have launched an OTA update of version V1.2.4 to solve this problem.

After this update is activated, please observe your devices more. If you still have any questions, please feel free to contact us.

2021-12-15

Regarding the receiving sensitivity of some devices, we have been attaching great importance to it recently and have been doing related tests and experiments. Compared with other miners using SX1302 chipset, SX1308 has the following differences:

1. The receiving sensitivity of SX1308 is lower than that of SX1302;
2. In the reference design of SX1308, the FEM chip used is SE2435L, while the recommended FEM of SX1302 is SKY66420-11. The SE2435L has lower amplification gain and higher noise figure;
3. SX1308 will generate a lot of heat during operation, this will cause the center frequency shift.

Combining the above reasons, the receiving sensitivity will be about ~5dB lower than other machines using the SX1302 version. Antennas and coaxial cables may affect the overall receiving sensitivity.

Why should we choose SX1308?

We started preparing for the Helium project in April 2021. Under the circumstances at the time, SX1308 was the least likely to be out of stock.

solution:

  1. We will incorporate the temperature drift into the RSSI calculation in the V1.2.8 update;
  2. We are developing and testing filters and two-way signal amplifiers that can be used to correct the problem. This device can correct the inherent deficiencies of SX1308 in hardware;
  3. Starting from December 2021, this problem has been improved on newly produced miners;
  4. We are applying for a new generation of Hotspot based on the SX1302/3 baseband chipset.

If you have any questions about such issues, please send an email to xiaohong@heltec.cn for feedback and consultation. Your data and feedback are very important to us.

2021-12-23

With the Heltec Indoor Hotspot’s rising exponentially global demand, we at Heltec are pleased to announce our latest distribution partnership with the companies listed below, which will serve independent Heltec Hotspot retailers in their respective areas.

The names of distributors:

All of these corporates are IoT device and communications value-added vendors who are identified as strong and highly regarded leading firms. Their product portfolio includes diverse and proven solutions from industry-leading global resellers. Their success is based on their ability to form strong partnerships with suppliers that result in positive outcomes for clients. They all operate in their respective regions, ensuring that they can provide a solid combination of international expertise and local knowledge. Their local warehouse footprint enables the depth of capability, putting Heltec in an excellent position to manage and deliver projects for our customers.

To successfully increase the brand awareness in the Australian, Asian, and European markets for growth sales, as well as providing services such as optimal installation and maintenance of the hotspot both face to face and remotely, we recommend that you directly inquire and purchase from those distributors outlined above.

2021-12-24

Submit a set of external noise filter request channels for free has been opened: https://heltec.org/request_filter/

2021-12-29

Our free lottery for Heltec Indoor Hotspot is about to begin, dear customers. Please take an active role and share in the festival’s joy.

https://heltec.org/product/hotspot-lottery/