Thanks for your trust in placing an order at Heltec. By placing an order or purchasing at the Heltec web store, you agree to the terms set forth below along with The HELTEC’s Terms and Conditions.

These Terms and Conditions of Orders, Returns & Warranty (the “Terms of Sale”) apply to the Heltec web store located at https://heltec.org (collectively, the “store”). The store is the property of HELTEC Products. BY USING THE SITE, YOU AGREE TO THESE TERMS OF SALE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

HELTEC reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Sale, at any time. It is your responsibility to check these Terms of Sale periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Unless otherwise specifically agreed to in writing by HELTEC, these HELTEC Terms of Sale shall apply to any and all orders placed by you for products of Heltec on the HELTEC store (the “Product” or “Products”).

Orders & Pre-Order

Customers can place their orders or preorder through our official store: https://heltec.org

The 1^st batch of preorders will be launched in accordance with the official announcement, see the updates on our site.

Returns & Refund

The return&refund policy rules:(within 7 days after being received)

1. The Product you ordered remains broken or damaged when having the package, you also have the option to submit photo documentation along with your claim for the return, replacement, or refund.
2. The defective goods.
3. There will be no refunds during the delivery term; nevertheless, after the delivery period, you may request a negotiated return.
4. For returns not caused by product quality issues, the shipping and return shipping costs will be borne by the customer.

Warranty

To obtain a 3-Month Limited Warranty Service from HELTEC, you must activate your product, with proof of purchase.

Limited Warranty

• HELTEC’s liability and the sole remedy under this warranty are limited to the applicable warranty period for the Product and to repair or replacement of items determined by HELTEC to be defective HELTEC shall have no liability under this warranty unless the procedures of the Return Policy are followed.
• HELTEC is notified in writing within 30 days after discovery of the defect and the defective items are promptly returned to HELTEC, freight prepaid, and received by HELTEC.
• Only HELTEC miners purchased by consumers directly from HELTEC or an authorized HELTEC distributor or reseller, carry our limited warranty. This limited warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
• HELTEC warrants that this product, when delivered to you in new condition, in original packaging, from HELTEC and used in normal conditions, is free from any defects in manufacturing, materials and workmanship for the following periods from the date of retail purchase by the original end-use purchaser:

This warranty does not cover defects resulting from:

• improper or unreasonable use or maintenance;
• failure to follow operating instructions;
• accident;
• Excess moisture;
• insects;
• Lightning;
• Power surges;
• Connections to improper voltage supply;
• Unauthorized alteration or modification of original condition;
• Damages caused by inadequate packing or shipping procedures;
• Damages caused by use with other products;
• The product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications;
• Products purchased from unauthorized dealers.

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.